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  • leon@writewise.co.nz

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v 1.2.0

    Privacy Policy

    Last updated: 14 February 2026

    Your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we use it.

    WriteWise Ltd ("we", "us", or "our") complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person).


    This policy sets out how we collect, use, disclose, and protect your personal information. It does not limit or exclude any of your rights under the Privacy Act. For further information, please visit www.privacy.org.nz.

    1Changes to this policy

    We may update this policy by uploading a revised version to our website. Changes apply from the date the updated policy is published.

    2Who we collect personal information from

    • You, when you provide it to us (e.g. via registration, use of our services, email, or through your school)
    • Third parties where you have authorised this, or where the information is publicly available

    We aim to collect personal information directly from you whenever possible.

    3What we collect

    • Your name
    • Your email address
    • Essay content and learning activity
    • Metadata related to your account
    • Anonymised website usage analytics via Vercel Analytics (page views, referrer, browser type, device type, and country-level location). This data contains no personally identifiable information and cannot be used to identify you.

    4How we use your personal information

    • Verify your identity
    • Provide you with access to WriteWise and its AI-powered feedback tools
    • Improve our services and maintain the platform
    • Respond to your communications, including support and complaints
    • Conduct anonymised research and analysis
    • Comply with legal obligations
    • Protect and enforce our legal rights

    What we DON'T do:

    • We do not use your information to send marketing messages or promotional material

    5Disclosure of personal information

    We may disclose your personal information to:

    Service providers that support our platform:

    • Supabase (Authentication & Storage)
    • Vercel (Hosting & Privacy-First Analytics)
    • OpenAI (AI-powered Feedback)

    Other disclosures:

    • Government agencies or regulators if required by New Zealand law (e.g. by court order, warrant, or lawful request)
    • Any person you explicitly authorise us to share information with

    Data Storage & Processing

    All personal information is stored using services located in Australia. However, some processing may occur outside Australia and New Zealand. Your stored data remains within Australia at all times.

    Overseas Processing: Personal information may be disclosed to overseas recipients in the following countries:

    • United States: OpenAI processes essay content for AI feedback generation. We do not send your account information (email address and name) to OpenAI. OpenAI is not permitted to use submitted essay content for training its models.
    • United States: Vercel Analytics processes anonymised website usage data (page views, referrer, browser type, device type, and country-level location) using privacy-first methodology. Vercel Analytics does not use cookies, does not track users across sessions, and does not collect personally identifiable information. IP addresses are anonymised at the edge and are not stored or retained.

    Where personal information is disclosed overseas, we take reasonable steps to ensure comparable safeguards to the New Zealand Privacy Act 2020.

    6Protecting your personal information

    Data Security

    We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure.

    Storage and Security Measures:

    • Storage locations: Personal information is stored using Supabase (Sydney, Australia region) and Vercel hosting services.
    • Encryption: Data is encrypted in transit using TLS/SSL protocols and encrypted at rest using industry-standard encryption methods.
    • Access controls: We implement role-based access controls and least-privilege principles to ensure only authorised personnel can access personal information.
    • Infrastructure: Data is stored in managed cloud environments with security certifications and regular security audits.

    We retain your data only for as long as necessary to:

    • Provide services to you
    • Comply with legal obligations
    • Improve WriteWise

    When no longer needed, personal information is securely deleted.

    7Accessing and correcting your personal information

    You have the right to:

    • Access your readily retrievable personal information
    • Request a correction of your personal information

    To do so, please email leon@writewise.co.nz.

    We may request evidence of your identity before fulfilling the request. If we decline to make a requested correction, we will note your request on the record. We may charge reasonable costs for providing access to information.

    8Privacy breach complaints

    If you believe we have breached your privacy rights or mishandled your personal information, you have the right to make a complaint.

    How to make a complaint:

    • Email your complaint to leon@writewise.co.nz
    • Include details of the privacy breach or concern, including when it occurred and how it has affected you
    • Provide any relevant documentation or evidence

    How we will handle your complaint:

    • We will acknowledge receipt of your complaint promptly
    • We will investigate your complaint thoroughly and fairly
    • We will respond to you within 20 working days (as required by the Privacy Act 2020)
    • If we need more time, we will inform you and explain why

    If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner. For more information, visit www.privacy.org.nz.

    9Children and minors

    WriteWise is intended for users aged 13 and over. We recognise that individuals under 16 require additional protection.

    • For users under 16: Parental/guardian review encouraged
    • For users under 15: Parental oversight particularly recommended

    10Internet, cookies, and analytics

    While we take reasonable steps to maintain secure internet connections, any information transmitted over the internet is at your own risk.

    Cookies

    We use strictly functional cookies for authentication and user interface preferences (e.g. keeping you signed in, remembering sidebar state). We do not use advertising, marketing, or third-party tracking cookies.

    You can disable cookies in your browser settings, but doing so may prevent you from signing in or using certain features.

    Website analytics

    We use Vercel Analytics to understand how our website is used and to improve the service. Vercel Analytics uses a privacy-first methodology that:

    • Does not use cookies
    • Does not track individual users across sessions
    • Does not collect personally identifiable information (PII)
    • Anonymises IP addresses at the edge -- IP addresses are used only for country-level geolocation and are not stored or retained

    The anonymised data collected includes: page views, referrer, browser type, device type, and country-level location.

    11Contacting us

    If you have any questions about this policy or want to request access to or correction of your personal information, contact: leon@writewise.co.nz.